top of page

Policies

Effective Date: January 1, 2026

At Custom T Factory ABQ, we're committed to providing exceptional customer service while protecting your privacy and maintaining clear communication throughout every project. The following policies explain how we collect information, process orders, and handle shipping so you know exactly what to expect when working with us.

​

​

Privacy Policy
At Custom T Factory ABQ, your privacy matters. Whether you're requesting a quote, placing an order, uploading artwork, or signing up for updates, we are committed to handling your information responsibly.
 

Information We Collect 
Depending on how you interact with our website or business, we may collect:

  • Name

  • Email address

  • Phone number

  • Business name (when applicable)

  • Shipping or billing information

  • Uploaded artwork, logos, images, or design files

  • Order details and project information

  • Email address when you voluntarily subscribe to receive promotions, discounts, product announcements, or company news
     

How We Use Your Information
We use the information you provide to:

  • Respond to questions and quote requests

  • Prepare estimates and invoices

  • Process and fulfill custom orders

  • Communicate during the design and production process

  • Notify you when your order is ready

  • Improve our products, services, and customer experience

  • Send promotional emails, special offers, discounts, and company updates only if you choose to subscribe
     

Email Marketing

If you subscribe to our mailing list, you may occasionally receive emails featuring:

  • Exclusive promotions

  • Limited-time discounts

  • New products and services

  • Seasonal specials

  • Company news and announcements

Your subscription is completely voluntary.
 

You may unsubscribe at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.
 

Cookies & Analytics

Our website may use cookies or website analytics tools to help us understand how visitors use our website. This information helps us improve performance and user experience. These tools do not collect sensitive personal information.
 

Sharing Your Information

We respect your privacy.

Custom T Factory ABQ does not sell, rent, or trade your personal information to third parties for marketing purposes.

Information may only be shared when necessary to process payments, complete shipping, comply with legal obligations, or provide requested services.
 

Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Custom T Factory ABQ 
Coronado Mall
6600 Menaul Blvd NE
Albuquerque, NM 87110

Phone: 505-361-1901

Email: info@custom-t-factory.com

Terms of Service

By requesting a quote or placing an order with Custom T Factory ABQ, you agree to the following terms and conditions.

Quotes & Pricing

Quotes are provided based on the information available at the time they are prepared.

Changes to artwork, garment selection, colors, quantities, or project specifications may result in revised pricing.

Quotes are not considered final until approved.
 

Artwork Ownership

Customers are responsible for ensuring they own or have permission to reproduce any artwork, logos, trademarks, or copyrighted materials submitted for production.

Custom T Factory ABQ assumes no responsibility for unauthorized use of copyrighted material provided by customers.
 

Design Proofs

Whenever applicable, digital proofs will be provided before production begins.

Customers are responsible for reviewing all artwork, spelling, colors, placement, sizing, and other details prior to approving production.

Once final approval has been received, production will begin.
 

Production Times

Production times vary depending on order size, materials, artwork, and workload.

Estimated completion dates are provided as a courtesy and are not guaranteed.

Rush orders may be available depending on current production capacity.
 

Payment

Payment is generally required before production begins unless alternative arrangements have been agreed upon in writing.

Production may be delayed until payment has been received.
 

Custom Orders

Because every product is custom-made specifically for each customer, completed orders are generally non-refundable.

If an error occurs due to our production process or if a product is defective, we will work with you to correct the issue.
 

Order Changes

Changes requested after production has started may result in additional charges, revised completion dates, or may not be possible depending on the stage of production.

Order Cancellation

Orders canceled after artwork preparation or production has begun may be subject to design or production charges.
 

Right to Refuse Service

Custom T Factory ABQ reserves the right to refuse any project that includes:

  • Illegal content

  • Offensive or hateful material

  • Copyrighted artwork without authorization

  • Content that violates applicable laws or regulations

Shipping

We strive to complete every order as quickly and accurately as possible.

Production

Production time varies depending on:

  • Order quantity

  • Product availability

  • Artwork complexity

  • Customization requirements

Most standard orders are completed within the estimated production timeframe provided during the ordering process.
 

Shipping

Most completed orders are shipped within approximately 2 business days after production is complete.

Actual delivery times depend on the shipping carrier and destination.
 

Shipping Costs

Shipping charges are calculated based on package size, weight, destination, and shipping method selected.

Tracking Information

When available, tracking information will be provided once your order has shipped.
 

Local Pickup

Customers may choose to pick up completed orders at our Albuquerque location after receiving notification that the order is ready.

Pickup Location

Coronado Mall

6600 Menaul Blvd NE

Albuquerque, NM 87110
 

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside our control.

Custom T Factory ABQ is not responsible for delays caused by:

  • Weather

  • Carrier service interruptions

  • Natural disasters

  • Incorrect shipping information provided by the customer

  • Other circumstances beyond our control
     

Damaged or Lost Packages

If your shipment arrives damaged, please contact us as soon as possible with photographs of both the packaging and the damaged items.

We will work with you and the shipping carrier to resolve the issue whenever possible.

bottom of page